Frequently Asked Questions

Online Ordering

Yes, as long as it is during the months of March - December.  You need to give as much lead time as possible, for quantities over 100 chocolate apples a minimum of 3 weeks notice is required.

This depends on where you are located. Within Victoria you could expect your delivery within 2-3 business days, whilst outside Victoria delivery time is between 3-7 business days.

The individual apples are currently packed in a cello bag with twisty tie or boxed in a clear cellophane box. For dispatching we use bubble wrap, pack the apples in milk board boxes with a one way ice packs.   These will either then go express post or via a courier to your location.   Large quantities are packed in polystyrene boxes and forwarded through a courier.

Chocolate apples are packed with Cool Packs to retain freshness.

No, because of quarantine laws in each state we currently cannot send chocolate apples to Western Australia, Tasmania or South Australia.

When purchasing items from this website the freight is worked out on a 'weight' basis. Every item has a weight and the total weight of all items purchased is calculated. Depending on where your items are posted to will then determine the final cost.

Currently we have a freight rate for under 5 kg packages, up to 25kg packages  and over 25 kg packages.

No, we are unable to deliver your order to a PO Box.  You need to supply a street address when you order online and someone must sign for the order when it is delivered.

Yes, once you have submitted and paid for your order online you will receive an email from us confirming your order.

Yes, you can by contacting Chocolate Apple Factory on 0428 210 049.  However once the order has been dispatched no changes or cancellations can be made.

No, however you are best to order the juice in multiples of 6 bottles as the packaging takes 6 bottles.  You can order less, or more however the freight calculation is likely to be the same for 2 or 6 bottles, 10 or 12 bottles etc.

Our chocolate products are manufactured in an environment where  nuts, milk, soy and wheat products are processed. If you have any concerns about food allergies please feel free to contact us.

Shipping & Delivery

This depends on where you are located. Within Victoria you could expect your delivery within 2-3 business days, whilst outside Victoria delivery time is between 3-7 business days.

No, we are unable to deliver your order to a PO Box.  You need to supply a street address when you order online and someone must sign for the order when it is delivered.

No, however you are best to order the juice in multiples of 6 bottles as the packaging takes 6 bottles.  You can order less, or more however the freight calculation is likely to be the same for 2 or 6 bottles, 10 or 12 bottles etc.

Returns & Refunds

Unfortunately due to food regulations we cannot accept returns if you change your mind.   If the product(s) are damaged in transit we will need verification of damage.  We will then determine what course of action is required to the satisfaction of both parties.

Chocolate Apples

A fresh apple coated in caramel, then chocolate and finished in a variety of edible trimmings.

Chocolate apples are made from firm juicy fresh apples, coated in a rich caramel then have a finishing coat of milk, white or dark chocolate. Decorations are then applied to the apple.

The chocolate apples all have a best before date of 3 weeks from date of manufacture  provided they are kept refrigerated at all times.

The apples are best served cut in slices.  Some people choose to eat them off the stick.  Either way the chocolate apples need to be at room temperature before cutting or consuming.  This allows the chocolate and caramel to soften for ease of handling/cutting.

Not long enough!! Take one bite and be lost forever. As with any normal eating apple, it will go brown once exposed to the air.

Yes, as long as it is during the months of March - December.  You need to give as much lead time as possible, for quantities over 100 chocolate apples a minimum of 3 weeks notice is required.

Yes provided we can source your requirements and you give us enough lead time.   Please contact us for any special you might have.

The individual apples are currently packed in a cello bag with twisty tie or boxed in a clear cellophane box. For dispatching we use bubble wrap, pack the apples in milk board boxes with a one way ice packs.   These will either then go express post or via a courier to your location.   Large quantities are packed in polystyrene boxes and forwarded through a courier.

Chocolate apples are packed with Cool Packs to retain freshness.

No, because of quarantine laws in each state we currently cannot send chocolate apples to Western Australia, Tasmania or South Australia.