Terms & Conditions

This website is owned and operated by Chocolate Apple Factory  ABN 11 111 539 676.

Currency

All prices are in Australian dollars AUD and are inclusive of 10% Goods and Services Tax (GST).   Chocolate Apple Factory reserves the right to change the prices at any time without prior notice.  Your order may not be accepted or we may have to contact you about price changes or availability issues after you place your order.

Secure Payment Process

All orders must be prepaid, if for some reason we are unable to fill your order (partially or completely) we will contact you and will refund the amount paid promptly.  This website uses the PayPal payment gateway and accepts Visa, Mastercard, Direct Deposit and Electronic Funds Transfer.

Cancellation of Order

All orders placed and paid for are final sales.  If you wish to cancel your order, you must immediately contact 0428 210 049 and we will credit your online account, providing the order has not already been shipped.

Substitution of Products

If a product becomes unavailable after the order has been submitted CAF will contact the customer.  If a response has not been received within a reasonable timeframe Chocoalate Apple Factory reserves the right to substitute items with a similar product.

Shipping & Delivery

The Chocolate Apple Factory takes great care with the packaging and shipping of your order to ensure that it arrives in optimal condition.

  • Where possible online orders received will be shipped within 2-3 business days.
  • Orders for non chocolate products are shipped Monday to Friday.
  • Chocolate products are shipped Monday to Wednesday to ensure your chocolate products are not held up in unsatisfactory storage conditions over the weekend.
  • If any products ordered online are temporarily out of stock you will be contacted by the Chocolate Apple Factory.
  • We currently cannot ship orders to PO Box addresses or to international destinations.
  • Due to state quarrantine regulations Chocolate Apples cannot be shipped to South Australia, Western Australia or Tasmania

 

Goods Damaged on Delivery

The Chocolate Apple Factory will consider replacing an order or product that may have reached you in a damaged condition.  However, we will not be held responsible if you are not present when your order is delivered.   To verify damage we will require a photo of damaged products to be sent to sales@chocolateapplefactory.com.au within 24 hours of order delivery.

Disclaimer

All reasonable effort has been made to ensure the information contained on this website or related material is accurate; any errors are unintended.

Trademarks, Copyright and Restrictions

All material on this site including but not limited to images and logos is protected by copyrights, trademarks and other intellectual property rights which are owned by and controlled by Chocolate Apple Factory.   Visitors may download a copy of materials on a single computer for personal, non commercial, home use or to purchase products for their personal use. The use of this website and these conditions is in accordance with the laws of Australia.

Privacy

Your details are only used to process sales and to maintain contact with you.  Credit card details are NOT recorded or held on a database, nor do we sell, rent or otherwise give your email or any other information about you to a third party.